CANCELLATION & RESCHEDULE POLICY
Our Cancellation & Reschedule Policy has been designed to be as generous, empowering and as flexible as possible for both you and your Psychologist with whom you are working.
24 HOURS NOTICE
If you need to reschedule or cancel your appointment, just go to the CANCEL or RESCHEDULE LINK at the bottom of your APPOINTMENT CONFIRMATION EMAIL and click on the link to make a change.
We ask everyone we work with to limit rescheduling their appointments to ONE TIME ONLY. If you need to reschedule a second time, we ask that you please CANCEL your appointment. You can make another appointment when you are available in the future.
We get that life can be very stressful and busy. We understand that there are many reasons why giving 24 HOURS NOTICE is not always possible. However there are also consequences for both of us, when people need to cancel. If you cannot meet these timelines, we will not charge you a Cancellation Fee but if you want to work with us going forward we will ask that you meet the cost for that session.